About MVision
MVision is a New Jersey incorporated company that prides itself on the fact that our agents provide American quality telemarketing and customer support services. Even though our agents sound pleasant, comforting and American over the phone, our agent pool is primarily based in Lebanon.
Many people do not know this, but Lebanon is home to a large native English-speaking population. Most of the citizens of Lebanon grow up in American and French educational systems and the education system of Lebanon is a very competitive and challenging one. Most of our talent pool consists of candidates that were English-educated and many of them even grew up in English speaking countries such as Australia, the UK and the UAE. Some of our clients specifically request agents that were raised in Dubai, Abu-Dhabi, London, Sydney or Melbourne. Many of our clients believe that prospects are more receptive to the pleasant accents from the above cities, so we provide them with what they ask for. Our agents either have a neutral American accent or a pleasant British, Australian or UAE English accent. While MVision loves and respects people from all over the world, we understand that in American B2B communications, there is a stigma of miscommunication and misunderstanding that comes with other popular outsourcing destinations, and that is what led MVision to find a talent pool in a unique location that most businesses have overlooked when seeking a business process outsourcing solution. Some of our clients have described working with us as an “outsourcing-hack” or “outsourcing-cheat code”, as we provide offshore rates yet still provide American quality. At MVision, our talent pool consists largely of recent college graduates, current college students, as well as talent that holds Masters’ degrees. Lebanon has an extremely overqualified and overeducated talent pool. While the minds that are driving success for MVision’s clients are brilliant ones that are fully capable of professions and roles that require more responsibility than an average telemarketer or customer support agent, due to Lebanon’s uniquely negative economic and political climate, MVision is currently providing them one of the best opportunities to use their knowledge and brainpower.
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We know the weight of a first impression. At MVIsion, all of our clients trust us to represent the face of their company. We are happy to function as the initial outreach provider of our clients, as well as providing them with qualified appointments to boost their revenue.
Request a QuoteHOW IT WORKS
Based on your needs, MVision will provide you with a talent pool that suits your system. We typically start with a video conference with multiple qualified candidates and then we allow our clients to select which candidates they think would be the best fit. After our clients make their selection, we give them our feedback on the agents they chose and then we strategize how to onboard and train the agents to help our clients scale their businesses as efficiently as possible.
Typically, for every 20 hours of service a week that a client requires, we assign them one agent. If they want 40 hours a week, we assign them two agents. If they want 200 hours a week, we assign a pool of 10 agents. If they want 2000 hours a week, we provide a pool of 100 agents. Etc.
PAST CLIENT SUCCESS
MVision is proud to state that our past clients are very pleased with our service. MVision clients have had a history of increasing the size of the talent pool we provide them, as well as referring us to other clients. MVision’s clients appreciate us, and we appreciate our clients.
We have helped companies drive revenue, profits and sales across various industries. We have also made the lives easier of many working professionals who have used our agents as virtual assistants, secretaries and/or receptionists.
